How to cancel ChatGPT subscription where it was bought

Bought through the App Store on an iPhone or iPad

The steps. Apple manages these, OpenAI says, and the route starts in the device’s Settings: your name, Subscriptions, ChatGPT, Cancel Subscription, then confirm. Apple’s own page, published 29 September 2026, adds that the Cancel Subscription button may need a scroll to find.

No button. Apple: if there is no Cancel button, or an expiration message in red text, the subscription is already cancelled. OpenAI says the same in its own words: an expiration date with no Cancel Subscription may mean it is already done.

From a Mac, a Windows PC or an Android phone. Apple gives the App Store on a Mac (your name, then Subscriptions), the Apple Music or Apple TV app on Windows (View My Account, then Manage next to Subscriptions), and account.apple.com on Android.

Deleting the account first does not help. OpenAI’s cancellation article says deleting a ChatGPT account does not cancel an Apple App Store subscription, and its refund article asks for Apple or Google Play subscriptions to be cancelled in the store before the account is deleted.

Bought through Google Play

In the Play Store app. OpenAI: open the Google Play Store app, Subscriptions, ChatGPT, Cancel subscription, and follow the instructions. It asks to be signed in to the Google account that made the purchase first.

On the Google Play website. Google Play subscriptions in a browser, signed in with the same account, then Manage next to ChatGPT, Cancel subscription, a reason if asked, and Continue.

Not in the list. Google’s help page says a missing subscription may be on a different account; OpenAI says to check each Google account on the device.

What happens after cancelling

The paid features stay until the period ends. OpenAI: after an ordinary cancellation, paid features remain until the end of the current billing period. Google says a cancelled Play subscription can still be used for the time already paid, with an example: a yearly plan bought on 1 January and cancelled on 1 July runs to 31 December.

No refund comes with it. OpenAI says cancelling stops future renewals and does not automatically refund previous charges. Its refund article calls payments generally non-refundable: OpenAI may approve refunds for a verified OpenAI billing error, validated unauthorised charges or a documented OpenAI service or access failure, and for an unused individual subscription a discretionary refund may be available within seven days of the charge, if its eligibility requirements are met. Forgetting to cancel or a plan change does not by itself qualify, it adds, and legal rights still apply. A refund granted normally ends the access the charge paid for.

Where the refund is asked. For chatgpt.com and Google Play purchases, OpenAI’s own Help Center chat, signed in to the charged account; for App Store purchases, Apple. OpenAI writes that residents of the EU, the UK and Turkey are eligible for a prorated refund if they cancel within 14 days of purchase, and gives a separate rule for the Republic of Korea.

No need to delete the account. OpenAI says the ChatGPT account does not have to be deleted to stop future charges; deleting it cancels a subscription billed directly by ChatGPT, not an App Store one, and for Google Play it says to check the store subscription and cancel it there.

When it will not cancel, or charges twice

Uninstalling is not cancelling. OpenAI and Google both say removing the app leaves the subscription running. OpenAI also notes that new ChatGPT Pro $200 (Pro 20X) subscriptions are temporarily paused: if that plan is cancelled and ends, it cannot be bought again until the pause is lifted.

Two subscriptions. OpenAI’s article on duplicate charges says that starting a subscription on one platform before cancelling the old one on another can leave you paying for both. Its order is to cancel on the original platform first, then subscribe on the new one.

A failed Apple payment. The same article says a failed Apple renewal does not cancel the subscription: Apple may keep trying to recover it, and an updated Apple payment method can renew it after a new subscription was started elsewhere. OpenAI gives two ways to avoid it: update the Apple payment method and let Apple recover the subscription without starting another, or cancel the Apple one first, even if it looks inactive. Two separately purchased subscriptions, it adds, do not automatically qualify for a refund.

No access to the email. For a subscription billed directly by ChatGPT, OpenAI Support may be able to cancel it; OpenAI asks for the account’s email address, the last four digits of the card and the date of the latest payment. OpenAI asks never to send the full card number. For Apple and Google Play, account recovery is with Apple or Google.